Protective Measures against COVID-19

Hike with us in the fantastic mountains of Chile, relax on paradise beaches or enjoy outstanding wine. The health and safety of our guests are always the main focus of our travel organization – this applies as well and particularly in the context of the Coronavirus Pandemic.

Certificate COVID-19 SERNATUR

With our travel service we offer insights into the overwhelming diversity of Chile. At the same time, the protection of our customers is our top priority. The COVID-19 Pandemic confronts the global community with a huge and lasting challenge. Chile is no exception. Especially in these times, we are standing even closer by the side of our clients. In intensive contact with local and global providers, we make sure that health risks during your vacation are minimized to the best. Our partners work with sophisticated hygiene concepts, which are based on national regulations and international recommendations. Furthermore, we design journeys as comfortable as possible, adapt itineraries and flexible booking of travel packages. Our COVID-19 certification by the national tourism authority SERNATUR underlines this effort. With Chile Central your well-being is the basis of our commitment.

Individual journeys apart from massive tourism

  • We are specialized in the organization of tailor-made individual journeys. Thereby we focus especially on the enchanting nature of Chile remote from mass tourism. Accommodation is usually in small hotels, transfers are mostly private and on demand we arrange tours with a personal guide. Due to this orientation our clients in general are less exposed to particularly high infection risks.
  • During travel planning, we consider the dominant factors of a COVID-19 disease and offer you alternative forms of travel. For example, you can choose to concentrate on certain travel regions reducing domestic flights, travel the country by rental car or by motorhome. With us, you create your trip cautiously and according to your ideas.

Travel booking with less risk

  • For new bookings of trips with start until 30.09.21 the down payment is only 100,00 €. In case of cancellation up to 60 days before the beginning of the journey no additional costs will be charged. Exceptions are trips that include special services such as intercontinental flights or tours by cruise ship. These are subject to particular and also very customer-friendly booking conditions.
  • If, from our side, we are only able to arrange your trip with considerable deviations due to unexpected effects of the pandemic, you have the option of postponing your journey or canceling free of charge.

Hygiene measures

  • The staff of the operators follow the designated hygiene measures, wear appropriate face masks according to the respective situation and supply disinfection facilities.
  • Frequently visited areas such as rooms in hotels or transfer vehicles are meticulously cleaned and continuously ventilated.
  • Infrastructural and logistical measures are taken to ensure the necessary social distance. This concerns, for example, the table arrangement of breakfast rooms or the group size of tours. Appropriate area markings give orientation.
  • We keep you up to date on prescribed prevention measures for travelers.

We are here for you – also in case of incidents

  • Depending on the size of the company, the operators of accommodation, transport and tours provide a pandemic representative who checks compliance with the prevention measures and helps you on site with any questions you may have.
  • In the event of a positive diagnosis of disease, detailed protocols are in place to regulate medical care and isolation, ensuring your protection and that of other travelers. On request, we send you further information on this subject.
  • We are happy to advise you on supplementary travel insurances and provide you with appropriate services to protect you in case of illness.
  • If you have uncertainties or need support, we are available to you before and during your journey and assist professionally, quickly and pragmatically via e-mail, telephone and WhatsApp.

With Chile Central, you immerse yourself in the country's spectacular landscape and charming culture. Your health and safety are always our first concern.



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